Special orders are final sales and cannot be returned or exchanged. Purchases from our inventory may be exchanged within two (2) weeks of the date of purchase in their original packaging and in the case of jewelry, in unworn condition. Exchanges and store credit are allowed.We do not give refunds. Please notify the Celebration Company by phone or email before the return. The purchaser is responsible for returning the item(s) pre-paid and insured to Celebration Company. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.